It’s important to grasp the factors leading to the closure of a Stripe account. Most often, these closures are linked to the compliance issues of the website that uses Stripe for its payment processes, rather than the process of setting up your company with Pivotily.

Stripe’s policy compliance is a key factor in their account review process. If your website doesn’t adhere to their standards, Stripe may opt to terminate your account. This scenario is typically out of our hands as it’s heavily dependent on how your website functions and its content.

Pivotily’s response to the closure of your Stripe account varies based on the service package you choose:

• Our Starter package is purely focused on company formation services, without any features related to Stripe account creation or consultation.
• Opting for our Comprehensive package means you’ll receive expert advice on optimizing your website to comply with Stripe’s policies, significantly lowering the risk of your account being shut down.

For our comprehensive members we will:

• Assist in crafting an appeal against Stripe’s decision. We offer detailed guidance, including email templates and effective strategies, often requiring the clarification of any confusion or the addition of more business documentation.
• Recommend alternatives like PayPal, Square, or  if it’s not possible to reinstate your Stripe account.

For the best advice tailored to your situation, feel free to reach out to our support team. Remember, this article is intended for informational purposes and shouldn’t replace professional legal consultation. For advice specific to your situation, seek expert guidance.